Vertex Festival Vertex Festival

Buena Vista, Colorado August 5 - 7, 2016

Details

Asking questions is a good thing.

Please read on for answers about tickets to Vertex!

1. What kinds of tickets can I buy?

Please click here to learn more about all the different tickets and lodging types at Vertex!

2. What are your Box Office & Will Call hours?

Box Office & Will Call hours are
Thursday – 10am to 11:59pm
Friday – 8am – 2:30am
Saturday – 8am – 2:30am
Sunday – 8am – 8:30pm
As long as you have your wristbands and parking pass, you can arrive to the festival 24 hours a day without visiting the Box Office or Will Call. If you need to purchase a ticket or parking pass, or pick up a Will Call order, you must arrive during Box Office hours.

3. What are ezPay Payment Plans?

ezPay Payment Plans allow you to pay for your ticket to Vertex over time. Click here for details.

4. What do I get with a Base Camp ticket? Is Base Camp a "GA" ticket?

Base Camp tickets are the basic, “GA” ticket for the festival. All Base Camp tickets include festival access and onsite camping.

5. How do I log in to my ticket account?

You can log into your account here using the email address and password you chose during the ticket purchase process. If you forgot your password, you can enter your email address and request a password reset.

If you would like additional assistance, please call our ticketing partner at 855.487.6851

6. How do I update the card for my Payment Plan?
  1. Log into your account here using the email address and password you chose during the ticket purchase process. If you forgot your password, you can enter your email address and request a password reset.
  2. Click the “Order History” tab under “My Account”
  3. Choose your order
  4. Click “EZPay Details”

If you would like additional assistance, please call our ticketing partner at 855.487.6851

7. I need to update my shipping address, billing information, etc.!

You can log into your account here using the email address and password you chose during the ticket purchase process. If you forgot your password, you can enter your email address and request a password reset.

For instructions on how to change your shipping address, please click here.

If you would like additional assistance, please call our ticketing partner at 855.487.6851

8. What are the service charges?

Vertex is committed to supporting our local community.

Please note: ticket fees are listed per person, not per package

All service fees include:

2016 Service Fees

  • Base Camp Stage 1 Ticket – $29.46
  • Base Camp Stage 2 Ticket – $34.66
  • Base Camp Stage 3 Ticket – $36.84
  • Base Camp Day of Show Ticket with Credit Card – $10.00
  • 1 Day Base Camp Stage 3 Ticket – $12.54
  • 1 Day Base Camp Day of Show Ticket with Credit Card – $10.00
  • 2 Day Base Camp Stage 3 Ticket – $27.29
  • 2 Day Base Camp Day of Show Ticket with Credit Card – $10.00
  • Tree Line VIP Stage 1 Tent or Car Camping – $28.14
  • Tree Line VIP Stage 2 Tent or Car Camping – $29.94
  • Tree Line VIP Tent – 3 person cots – $42.00
  • Tree Line VIP Tent – 4 person cots – $39.00
  • Tree Line VIP Tent – 2 person queen or twin beds – $47.97
  • VIP Creekview Tent – $53.97
  • VIP Creekside Tent – $73.47

The following do not have service fees…

  • Base Camp Car Camping Pass
  • Base Camp Single (1) Occupant Car Camping Pass
  • Base Camp Car Camping Early Arrival Pass
  • Base Camp Single (1) Occupant Car Camping Early Arrival Pass
  • Base Camp RV Parking Pass
  • 1 Day Base Camp Day of Show Ticket with Cash – No Fee
  • 2 Day Base Camp Day of Show Ticket with Cash – No Fee
  • Tree Line VIP Early Arrival Car Camping or Parking Pass
  • Tree Line VIP Single (1) Occupant Early Arrival Car Camping or Parking Pass
  • Tree Line VIP RV Parking Pass
9. Can I buy a ticket at the gate?

Yes, as long as the festival doesn’t sell out. It is best to secure your ticket early to make sure you get in to the festival!
No tickets will be available at the gate if the festival sells out.

10. How do I get my ticket?

All tickets are shipped unless otherwise specified. Make sure your shipping address is where you’ll be up to three weeks before the festival!

Orders from those outside of the United States will be held at will call.

11. I need to change my shipping address!

For instructions on how to change your shipping address, please click here.

12. How do I upgrade or add something to my order?

Please call 855.487.6851
Support hours are Mon – Fri 8 pm – 5 pm MT

13. I'm picking up a ticket at will call, what do I need?

If you’re picking up a ticket at will call, you will need your ID and the credit card used for purchase.

14. Do my kids need a ticket?

Children under age 6 do not need a ticket, those age 6 and above will need their own ticket.

15. Is there a limit to how many tickets I can buy?

Yes. You may purchase up to eight (8) Base Camp Tickets and up to six (6) Tree Line VIP Tickets.

16. Can I bring my RV?

Yes! You need an RV Pass in order to bring your RV to the festival. An RV is defined as any vehicle, including a truck and trailer, larger in length or height than a normal 16 passenger van.

Please check out the parking pass ticket types in both Base Camp and Tree Line VIP for full RV information.

17. Is Day Parking Available?

Day parking will be available for $10 per day on site. There is no camping or overnight parking in the Day Parking lot.

Cars that are not cleared within an hour of music ending may be towed.

18. I can no longer attend the event, but already bought a ticket. What do I do?

All tickets and lodging types are nonrefundable, but you can sell your wristband yourself.

Vertex cannot guarantee the legitimacy of any wristband but those purchased directly from our ticketing partner, and does not condone 3rd party wristband sales.

Is your question lingering?

Make sure to check out the General FAQ and Camping & Lodging FAQ too.

Please contact our ticketing partner at 855.487.6851 for even more answers. Support hours are Mon – Fri 8 pm – 5 pm MT.

For questions about VerteXpress, contact shuttles@vertexfestival.com. For assistance with Tree Line VIP Packages, reach out to vip@vertexfestival.com